This statement applies to user interactions with the ICSM Website.

Data Collection and Click-Stream Data

Browsing any web-site, including the ICSM site, generates a trail of the pages that are visited, and the time apparently spent displaying each page.  Clickstreams are the paths a user takes when navigating a web site and the internet in general.

When you visit our site, our servers may record the following information for statistical purposes:

  • the user’s server (IP) address and machine name;
  • the date and time of visit to the site;
  • the pages accessed and documents downloaded;
  • the number of bytes transmitted and received for each request;
  • the address of the referring page visited;
  • search terms used; and
  • the type of browser used.

ICSM examines this information to determine the traffic through the server, and to specific pages or applications, and in order to deliver better services.

No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs.

Cookies Information

A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. ICSM uses only session ID cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Cookies can be easily blocked on your computer by simply un-checking the "accept cookies" option in your web browser. This can be found under the options menu of your browser software.

Use and Protection

We will only record your email address if you send us a message, or if you subscribe to an e-mail list.  Your email address will only be used for the purpose for which you provided it.  We will not use your email address for any other purpose, and will not disclose it, without your consent.

Any personal details submitted via the ICSM website will only be used for the purpose for which they are provided.  We will not use your personal details for any other purpose, and will not disclose them, without your consent.

If you have concerns about sending information over the web, please visit our contacts page for alternative methods of submitting information (mail, fax etc).

User Feedback

We seek feedback from our users in order to improve the service offered by our site. Answering feedback questions is voluntary and does not in any way affect your access to the ICSM site.


The staff who operate the ICSM website, and most Australian Government agencies, are subject to the Australian Government Privacy Act 1988.